When It Pays to Track Referrals

Do you have a referral program? I used to offer a "refer 3 friends, get a free massage" in my bodywork business and it was a huge success. I got most of my clients from that, and I ended up so busy that I had to discontinue it. (And the surprising thing was, I didn't have to give away very many massages because while it created a ton of new clients, very seldom did 3 people come from the same referring client.)

When I ran my referral program, I used paper to track it because technology hadn't gotten caught up with us yet. This was before smartphones, Bodywork Buddy, etc. i.e. all of the tools that make running our practice so much easier these days!

BWB has always had the ability to track referrals from within each client file so you could see who they referred and who originally referred them. But now we've added a referral tree which is a great visual to quickly see all of your clients and who they've referred at a glance.

So far, it's been a big hit with our members!

What kind of referral program do you offer clients? How many new clients have you gotten from it?

I'd love to hear about your own experience with referral programs in your massage business - comment here and let me know. 🐶 Iggy wants to know, too.

Cindy Iwlew is a licensed massage therapist who has had a private practice since 1999 and cofounder of Bodywork Buddy massage software.
www.bodyworkbuddy.com

Iggy is the branch manager and helps keep Cindy on track with balancing out computer time with playing outdoors.

Video Tips from Massage Nerd

Today we have a guest post from Ryan Hoyme (aka Massage Nerd) with some tips on using videos to market your massage business.

Did you watch the Super Bowl ONLY for the commercials?

I did!

One thing they had in common, was most of them were 30-60 seconds and that is what can keep the average viewer's attention. Even thou I didn’t like most of them; they at least kept me glued to the Internet (I watched the Super Bowl online). 

Making a commercial for your business should have the same time frame as it does for TV commercials. You want to grab the person’s attention and keep them there as long as they are viewing the commercial. I made huge mistakes when I first started out, but having very long videos and in my youtube insights, I noticed most of my longer videos were only being watched for a few minutes at a time…on a good day. 

Tips to keep the viewer…viewing:

• 30-60 seconds for your commercial.
  
  
• Not shorter than 20 seconds.
  
  
• Use different angles in the commercial (one frame one angle, another frame a side angle, and so on).
  
  
• Keep your intro clip down to 2-4 seconds.
  
  
• Audio is 2/3 of the video, so have a proper microphone.
  
  
• If your video is educational, then you can break the rule of 30-60 seconds (usually 2-4 minutes is decent)
  
  
• Have a respectable intro clip and even hire someone to make one, because it will help with branding, and you will use it on all your future videos.
  
  
• Have an outro clip how they can find you and keep it at 4-6 seconds, because if you put your website on there, you want them to be able to see it.
  
  
• You can have a sound effect or little bit of music on your intro/outro clip, to make it enticing. Make sure you don’t use copyrighted music and there are places like www.incompetech.com , that are free to use and all they ask for is proper credit and a donation if you would like. Plus, you can purchase music for commercial use too.
  
  
• Having a picture popup every now and then will keep them glued to your video.

I tend to break the above rules all the time, but I’m always trying to see what works and doesn’t. The business world is all about taking risks, and if you don’t take any, it will be hard to grow your business to the next level. 

I will be submitting regular blog posts on www.theyoungthumbs.com about video tips and other things related to massage and if you ever KNEAD help making videos for your business, I’m just a website away at www.ryanhoyme.com  

The Forgotten Chest [Video]

Here's an interesting video of different techniques to work the chest using Mother Earth Pillows.

What do you think?  How much work do you do on the chest?  Do you agree it's an often forgotten area?

Cindy Iwlew is co-founder of Bodywork Buddy Massage Software, a complete online management solution for independent massage therapists that includes online scheduling. 

She continues to operate her own private massage practice of 13 years.  www.BodyworkBuddy.com