Sure, we all know that boundaries are important in a massage practice and that having policies will help cut down on no-shows and make your business run smoother.
But how do you make sure that your clients are aware of your policies? Many intake forms have some fine print at the bottom that they are agreeing to when they sign, but does anyone actually read that?
Here's a few things you can do to ensure that clients are aware of your policies - thus making it easier to enforce them:
- Have them printed, framed, and displayed in the client changing area in your massage room and check out area.
- Have them posted on your website.
- Occasionally include them in your email newsletter as a reminder.
And Bodywork Buddy just added a new feature that can help. You can have the option to require clients agree to your policies when they schedule online!
From within your BWB account, you can add a general service policy, a reservation policy, a cancellation policy, and a payment policy. You can choose to have any or all required for clients to agree to when scheduling.
Here's what it looks like in action:
Pretty cool, right? Clients can't claim ignorance to your policies.
I've posted this helpful video from Marie Forleo before, but it fits so well with today's topic that I thought it was worthy of a repost.
Cindy Iwlew, LMT is co-founder of Bodywork Buddy Massage Software, a complete online management solution for independent massage therapists that includes online scheduling.