Thursday, November 19, 2015
How To Tell if Your Client Received Their Email Reminder
Like most online schedulers, Bodywork Buddy sends automated email reminders to your clients for their upcoming appointments.
Unlike most online schedulers, Bodywork Buddy includes an email log so you can see when emails were sent and even when they were opened by each client.
To see if your client received their email reminder, go to dashboard > account > email services > scroll to bottom "sent email history". Here you will see the most recent emails sent from the system in your account.
If an email is labeled "sent", it hasn't been opened yet and the date/time stamp indicates the time it was sent. Once an email is opened, the status changes to "opened" and the date/time stamp indicates the time the client opened it. It also lists the type of email sent (appointment confirmation, appointment reminder, testimonial request, etc).
You can find the email logs for each client from within the client file as well.
This is handy if you've ever wondered if your client received their email reminder, or to find out when the email address you have for a client is not valid or undeliverable.
Email reminders cut down on no-shows and help enforce your policies. (Not to mention that they make you look like a rock star with their professionalism.) Bodywork Buddy emails include an area to add your own text as well as lists your cancellation policies.
Want to try it out yourself and eliminate no-shows and last minute cancellations? Sign up now for the free trial of Bodywork Buddy and we'll import your existing client list for you for free, so you can get started right away without needing to do a bunch of data entry!