Monday, April 21, 2014
"Sometimes, the reason some things get done is because there's a relationship there."
This is something a friend of mine recently said in a discussion we were having about some big changes coming to the company she works for. The company just announced they are moving hundreds of jobs from their current location to another city 80 miles away. She was speculating on how things will change in their day-to-day operations when those jobs are not only in a new city, but are filled with people her department has never met. Starting over with no background, new people, to try and pick up where they left off with coworkers with a history of working together, a team... because of that relationship.
Her comment made me realize that all businesses are really about relationships. While it might seem obvious to some that a massage business is about building relationships with our clients, it actually wasn't that obvious to me when I was first starting out. I can remember being so stuck in a scarcity mindset and struggling on how to get clients that day that I didn't think much past that appointment and creating a long-term relationship with that client. I remember feeling scared to ask clients to schedule their next appointment because I didn't want to seem "pushy".
Now when I look at my massage practice and that some of my clients have been with me since the beginning, it's amazing. 15 years working with these people's tissues. Marriages, divorces, births, deaths... relationships. We've gone through all of these things together in our working relationship of massage therapist and client.
Clearly, there's a big difference between a working relationship in a corporate setting and the relationship that goes on between massage therapists and their clients. "Things get done" might seem a bit off topic... but the important take away from that is "there's a relationship there". Reaching out to clients in between their appointments or if you haven't seen them in a while, asking after their session when they would like to schedule their next appointment, remembering important dates or life events by keeping organized records/notes of your sessions... these things can make a difference in building that trusted relationship with your clients.
Cindy Iwlew is cofounder of Bodywork Buddy Massage Software, a complete online management solution for independent massage therapists that includes online scheduling. She continues to operate her own private massage practice of 15 years. www.BodyworkBuddy.com