Bodywork Buddy Member Spotlight: Jennifer Rosa

Today's Bodywork Buddy member spotlight is Jennifer Rosa. Jennifer owns A Touch of Sole in Dallas, Texas.

Q: What inspired you to be a massage therapist?

A: I've always loved helping others. I worked in the spa industry since I was 14 years old, starting off as a receptionist. When I turned 19, I became a nail tech for about 9 years. I loved the before and after feeling clients would have after they received a service. I became interested in massage around 2006. I would see how clients would come out of their massage services and they always looked so happy and relaxed. I wanted to be able to give my clients something more and decided to attend massage school.

Q: How long have you been doing massage?

A: I graduated in September of 2007 at Bancroft School of Massage in Worcester, Ma. I have been practicing for almost 10 years now.

Q: What is your favorite thing about being an MT?

A: My favorite thing about being an MT is being able to help my clients. Whether its helping them de-stress from a hard week at work or providing them relief for their tight muscles. I love how grateful my clients are and hearing how my bodywork has helped them.

Q: What do you feel is the most challenging issue for massage therapists?

A: From my own personal experience and working with other MT's in the past, the most challenging issue would be building a strong clientele. Especially in the first couple of years starting out. It can be challenging when there are other MT's who have ten or more years experience than you.

I had a strong clientele in Boston after working as a massage therapist for five years. I moved to Dallas and opened my own private practice. I found it hard to build a clientele because of all the nearby massage businesses. I found clients were used to paying low prices at chain massage businesses and wanted those same prices from me.

Specializing in Ashiatsu has been extremely helpful for building a clientele in Dallas. I am able to provide my clients with a service that many have never experienced before.

Q: What advice would you give to other MT’s to help build their business?

A: My advice to other MT's to help them build their business would be to continue to take continuing education classes. I believe you have to constantly stay up to date with training in order to provide your clients with top notch services. Adding little touches to your services will help you stand out from other businesses in your area.  It can be simple things as a hot towel at the end of their service or adding an aroma to their lotion. Clients will remember these small little touches and it makes a huge difference. 

Master Your Screening Process for Creeper Clients

Did you see this post last week on Bored Panda directly addressing Mr. Massage Creeper? (Or could be Ms. too, I suppose!)


We’ve all been there, unfortunately. Unlike most professions, licensed massage therapists have to hone their skills of gut instincts, intuition, screening, and noticing red flags of creeps. I remember early on in my massage career, I once had 3 creeps in 1 week.

I contemplated quitting massage, even though I loved the work. I wondered what was I doing to attract these weirdos, and what could I do to make it stop?

I couldn’t believe that someone would think that I was offering illegal services, didn’t they know how awesome massage therapy is and how disrespectful it was to do this?! I laugh to think now that I thought that way, but the truth is that massage school did not prepare me at all for how the average joe thought about massage, much less the creepy joe. No skills or tactics were taught to us newbies on how to deal with creeps…. I don’t recall it even being mentioned to us that we would encounter them.

Looking back, I think of some ways my working environment could’ve been improved for a more professional image. I was working for other companies, and didn’t really have any control over the building, decor, etc. I didn’t think at the time that it really mattered. After all, these people had successful businesses, they must know what they’re doing, right?

And this was before email was commonplace. Smartphones and texting were non-existent. Online booking? Ha! So all screening had to be done on the phone, and more often than not, nothing unusual would happen until the creep was there in person. Thankfully, we now have the awesome conveniences of today’s technology that can help us screen out any unwanted clients and hopefully save us from some face-to-face encounters with scoundrels.

Here’s a few ways some Bodywork Buddy members have screened out creepers:


Customize the Bodywork Buddy online intake form with distinct questions.

Asking specific questions like these can help you notice any red flags:

• “What are your goals for your session?”
• “What inspired you to seek out a therapeutic massage session today?”
• “How long ago was your last massage?”
• “How did you hear about me?”

Only accepting new male clients by referral from existing clients.

Let your clients do the screening for you! Only accepting new male clients (or female for that matter, if you have problems with female creepers) from existing clients will significantly reduce the number of people looking for “other” services.




Use online scheduling software that has option to decline an appointment request.

Bodywork Buddy has the option to accept or decline an appointment request. This can really come in handy to screen out creeps rather than having all appointments be automatically scheduled.
There’s also the option to include a message area for the client when scheduling. This can be a great tool to see red flags right away. Did they ask creepy questions or make a weird comment when requesting an appointment? APPOINTMENT REQUEST DECLINED.




Don’t accept same day appointments for new clients.

Many LMT’s have noticed that creepers are typically looking for an appointment that day. Help filter them out by using the “max days out for scheduling” feature in Bodywork Buddy. This will only allow clients to see openings as soon as the next day or as far out as 4 days (instead of immediate openings/same day openings) when scheduling online.




Require clients to agree to your policies online before they can schedule an appointment.

An optional feature in Bodywork Buddy can require clients to agree to your policies when they schedule an appointment online. The policies are completely customizable and written by you.



What screening techniques have you found helpful in your own massage practice?

Cindy Iwlew is a licensed massage therapist who has had a private practice since 1999 and cofounder of Bodywork Buddy massage software.

How to Make Free Events Suck Less

Ever been asked to work for free doing chair massage to promote yourself? To do it for “the exposure”?

“You can come and do free chair massages and in exchange, we’ll let you hand out your business cards!”

WHAT A DEAL.

How about no.

Um….. People DIE from exposure.

Many skilled massage professionals have learned the hard way that free chair massage rarely turns into paying clients. But the opportunities to give your work away for free abound.

I find it’s actually even rare for PAID chair massage at an on-site event to turn into table clients. I definitely did my fair share of free work in the beginning of my massage career, with little to show for my efforts.

So, you’re a newer LMT (or even a seasoned therapist) and looking to promote yourself and gain paying clients. What can you do instead of giving away your work for free at an event?

We recently had a discussion about this in the Bodywork Buddies Facebook Group. (You can join the group if you’re a member of BWB or have ever signed up for our free trial.) One Buddy suggested instead of offering free chair massage, to do some quick samples of hand massage. While working on the client’s hand, you’re face-to-face with them and can talk to them about your business. They get a little sample of your touch, and you get to tell them about what you do. (Thanks for the suggestion, Erin!) I think if you’re going to give something away, this would be a better way to go than to do free chair massage.

When someone asks you to work for free, it’s likely out of their own ignorance than purposely insulting you. Rather than take offense, offer some other suggestions to the event coordinator.

• Set up an information table featuring a drawing for a retail product, an add-on to a table service, etc. Something that adds value but doesn’t discount your services. When people register for the drawing, they agree to be on your emailing or mailing list so you can continue to build that relationship with them after the event.

• Have a tv, laptop, or even a digital photo frame playing a video of a massage promo. Bodywork Buddy’s videos are a great option to sell the feeling of relaxation and stress relief.
  
• Offer to do a scheduled 10 minute talk on the benefits of massage instead of doing free chair work.

What ways have you promoted yourself at events that didn’t involve doing free massage?

Cindy Iwlew is a licensed massage therapist who has had a private practice since 1999 and cofounder of Bodywork Buddy massage software.

What If Your Client Forgot To Fill Out Their Online Intake Form Before Their Appointment?

Within Bodywork Buddy, you can email new clients (or existing clients, for that matter!) an online intake form that they can fill out securely online before their appointment. But what about those pesky clients who don't always follow directions and never filled it out before coming in?

Now you can also access the client end of that form for them to fill out from within your office. Just pull up their client file > click the blue actions button > scroll down to fill intake form. The form will open in a new tab, allowing for your client to fill it out right then and there. Once they submit it, it will be in their client file within your account. Easy Peasy!