tag:blogger.com,1999:blog-6250930595525972290.post8947860003922367151..comments2024-03-24T02:40:53.360-04:00Comments on Bodywork Buddy Blog : Why Aren't Clients Re-Booking?Cindy Iwlewhttp://www.blogger.com/profile/03290192283790179294noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-6250930595525972290.post-86931776096205058442013-10-04T10:22:13.387-04:002013-10-04T10:22:13.387-04:00Thanks for the comment. I'm going to post this...Thanks for the comment. I'm going to post this on our Facebook page and see what kind of ideas other MT's have for you.Bodywork Buddyhttps://www.blogger.com/profile/10332257321735792289noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-71192596087872138532013-10-03T19:28:31.390-04:002013-10-03T19:28:31.390-04:00My sister and I just opened our own day spa about ...My sister and I just opened our own day spa about 5 months ago. We've had probably over 500 clients since we opened and only 2 or 3 people have complained about something. For the most part people really love our place. We do great massage(been practicing for 5 years) , we're in a great location, have great reviews on yelp, our prices are comparable to everyone else around, no water spots or stains on the floor, we keep things very clean, it's not to cold or to warm, the table feels comfortable, and the majority of people say our place smells great. We even ask every client to rebook, but they're still not!!! We don't understand why or whats going on and even if they do they call and cancel a few days before. We can't figure it out. Does anyone else have this problem and any suggestions on what we can do to fix the problem??? Anonymoushttps://www.blogger.com/profile/11240114393474014215noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-4934782886033378012012-09-05T15:44:24.657-04:002012-09-05T15:44:24.657-04:00Wow! I can't believe how much I hear of this v...Wow! I can't believe how much I hear of this very problem. It seems like biz 101, doesn't it?Bodywork Buddyhttps://www.blogger.com/profile/10332257321735792289noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-15870842330655399392012-09-05T15:27:14.593-04:002012-09-05T15:27:14.593-04:00I live in a small town,and the list of massage the...I live in a small town,and the list of massage therapists is short.So I'm amazed that the #1 reason I don't book locally is when i call to book an appointment no one ever calls me back,ever. I have given up.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-88600724629180798942012-08-02T07:14:49.641-04:002012-08-02T07:14:49.641-04:00You're so right - it all comes down to excelle...You're so right - it all comes down to excellent customer service. Thanks for the comment - several good point in there. Love the thank you note!Bodywork Buddyhttps://www.blogger.com/profile/10332257321735792289noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-26186054203918060992012-08-01T21:27:44.137-04:002012-08-01T21:27:44.137-04:00All of the above are excellent considerations! In ...All of the above are excellent considerations! In my opinion, the reason clients may not re-book is that the therapist does not communicate accordingly and find out exactly what their needs are and follow through with it. Whether it is the temperature, the pressure, the type of massage, etc. It's all about them, not us! We all make positives and negatives in this profession (as do other professions) as this is how we learn and tweak our businesses... However, if the client is not feeling like they are number one no matter the reason, there is no reason for them to return. Did we send them a thank you note? Did we give them water? Did we respect their boundaries? Did we return their call within a reasonable amount of time. The list goes on.... In a nutshell, experience and being as aware, mindful and customer service oriented as possible is key! Oh I am sure I will realized I missed a few as soon as I hit "Publish"!! Have fun all, because it's not a job, it's an adventure!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-62643312282690410562012-07-30T22:37:06.866-04:002012-07-30T22:37:06.866-04:00Good point, Justine - it's important to be min...Good point, Justine - it's important to be mindful of keeping the client warm in the summer months too! I'll move this topic up sooner rather than wintertime ;-)Bodywork Buddyhttps://www.blogger.com/profile/10332257321735792289noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-32435419697442431202012-07-30T21:56:35.534-04:002012-07-30T21:56:35.534-04:00indeed a great topic. However I would like to expl...indeed a great topic. However I would like to explore how to keep a client comfortably warm in a cool room during summer as well. Where I work we generally keep the temp set to about 72 in the winter and I have a table warmer as well as use hot towels.<br />In the summer since it is sweltering hot here I generally keep the table warmer off. The temp of the room is usually between 74 and 80 depending on how hot it is outside and how our ac is working...<br />What other suggestions do you have?Justinehttps://www.blogger.com/profile/13035891404466618902noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-88907393009556592072012-07-30T17:07:36.884-04:002012-07-30T17:07:36.884-04:00ha yes! Thanks for the inspiration :-)ha yes! Thanks for the inspiration :-)Bodywork Buddyhttps://www.blogger.com/profile/10332257321735792289noreply@blogger.comtag:blogger.com,1999:blog-6250930595525972290.post-23073296785973685982012-07-30T16:59:00.010-04:002012-07-30T16:59:00.010-04:00Great topic Cindy ;-)Great topic Cindy ;-)Anonymoushttps://www.blogger.com/profile/07547810466815531867noreply@blogger.com